and Tera Hattaway
refund request letter to Scientology
Post Office Box 1171
Douglasville, Georgia 30133
Church of Scientology
Flag Service Organization
P.O. Box 31751
Tampa, Florida 33631-3751
ATTN: TREAS. SEC.
DIR. SPECIAL AFFAIRS
Dear Mr. Stilo,
are the LRH policies I am familiar with regarding refund of
money to dissatisfied public. Aren't these the official church
policies regarding refunds? Have you guys stopped using ALL
of the technical and administrative policies by L. Ron Hubbard?
Policy Letter 23 October 1963 "Refund Policy", L.
Ron Hubbard wrote:
have always promptly and imMediately caused to be refunded
every penny of the money paid by any person who was
dissatisfied with his or her processing."
have only worked then with these three policies:
Refund at once in full any refund demanded;
2. Work hard with tech staff to ensure good results;
3. Forbid the sale of further processing to anyone receiving
a refund and make the case known to Scientologists."
tough refund policy injects aberrated stable data against
the confusion of bad or poor technical service. A mild
refund policy keeps [the] technical [division] on its
new policy then is:
Refund any fees when and as demanded whether for training
or for processing;
Refuse further and all future training or processing
anyone demanding a refund as the condition of refund;"
Policy Letter of 31 July 1966 "Refund Notice",
by Hubbard says:
is IMPORTANT that every posted scale of fees and every
rate card bear the following notice prominently displayed
at the bottom:
PROMPTLY REFUNDED TO ANY DISSATISFIED STUDENT OR PRECLEAR"
very dissatisfied, to say the least. I want all moneys paid
to FSO by myself and my wife REFUNDED in their entirety: $68,696.93
Attorney General Florida
Better Business Bureau
Federal Trade Commission
Florida's Dept. of Agriculture & Consumer Services
National Consumer League, Consumer Fraud Division
Department Of Justice Investigations Division,Miami Field