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Ed and Tera
Hattaway
Fourth refund
request letter to Scientology
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Ed & Tera Hattaway
Post Office Box 1171
Douglasville, Georgia 30133
Phone 770-774-0364
Fax 770-920-0364
March 30, 2001
Church of Scientology
Flag Service Organization
P.O. Box 31751
Tampa, Florida 33631-3751
ATTN: TREAS. SEC.
DIR. SPECIAL AFFAIRS
Dear Mr. Stilo,
These are the LRH
policies I am familiar with regarding refund of money to dissatisfied
public. Aren't these the official church policies regarding refunds? Have
you guys stopped using ALL of the technical and administrative policies
by L. Ron Hubbard?
In HCO Policy Letter
23 October 1963 "Refund Policy", L. Ron Hubbard wrote:
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"...I
have always promptly and imMediately caused to be refunded every
penny of the money paid by any person who was dissatisfied with
his or her processing."
and
"I
have only worked then with these three policies:
1. Refund
at once in full any refund demanded;
2. Work hard with tech staff to ensure good results;
3. Forbid the sale of further processing to anyone receiving a refund
and make the case known to Scientologists."
and
"A
tough refund policy injects aberrated stable data against the confusion
of bad or poor technical service. A mild refund policy keeps [the]
technical [division] on its toes."
and
"The
new policy then is:
1. Refund
any fees when and as demanded whether for training or for processing;
2. Refuse
further and all future training or processing to
anyone demanding a refund as the condition of refund;"
HCO Policy
Letter of 31 July 1966 "Refund Notice", by Hubbard says:
"It
is IMPORTANT that every posted scale of fees and every rate card
bear the following notice prominently displayed at the bottom:
FEES
PROMPTLY REFUNDED TO ANY DISSATISFIED STUDENT OR PRECLEAR"
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I am very dissatisfied,
to say the least. I want all moneys paid to FSO by myself and my wife
REFUNDED in their entirety: $68,696.93
Ed Hattaway
CC: Internal Revenue
Service
Attorney General Florida
Better Business Bureau
Federal Trade Commission
Florida's Dept. of Agriculture & Consumer Services
National Consumer League, Consumer Fraud Division
Department Of Justice Investigations Division,Miami Field Office.
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